Last Updated: January 1, 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, fill out forms, or communicate with us. This may include:
- Personal Information: Name, email address, phone number, and location
- Farm Information: Crops, animals, farming practices, and farm location
- Financial Information: Transaction data for loan applications and premium subscriptions
- Technical Data: IP address, browser type, device information
- Usage Data: How you interact with our platform
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Personalize your experience and provide recommendations
- Monitor and analyze trends, usage, and activities
- Prevent fraud and enhance security
3. Sharing of Information
We may share your information in the following circumstances:
- With service providers: Vendors who perform services on our behalf
- For legal reasons: If required by law or to protect our rights
- With your consent: We may share information with your explicit permission
- Agricultural experts: When you request expert consultation
- Lenders: When you apply for loans through our platform
- Business transfers: In connection with a merger or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Access controls and authentication measures
- Employee training on data protection
5. Your Rights
Under Kenyan data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Export your data in a portable format
- Lodge a complaint with the Data Protection Commissioner
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service. You can manage your cookie preferences through our cookie consent tool. Essential cookies cannot be disabled as they are necessary for basic functionality.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we retain certain information for legal compliance, fraud prevention, and legitimate business purposes.
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country. We ensure appropriate safeguards are in place to protect your data.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
- Email: privacy@mkulimasmart.com
- Phone: +254 711 094 444
- Address: MkulimaSmart HQ, Nairobi, Kenya
- Data Protection Officer: dpo@mkulimasmart.com